PRIVACY POLICY

Effective Date: 08/04/2026

Website: Instantlabour.co.uk

Controller: INSTANTLABOUR LIMITED 

 

1. INTRODUCTION

This Privacy Policy explains how Instantlabour collects, uses, stores, shares, and protects personal data when you visit our website, create an account, subscribe to our services, post or apply for opportunities, use the Instant Labour feature, communicate with other users, or otherwise interact with our platform.

We are committed to handling personal data responsibly and in accordance with applicable UK data protection laws, including the UK GDPR, the Data Protection Act 2018, and, where relevant, the Privacy and Electronic Communications Regulations 2003 (“PECR”). Our privacy notice is intended to help you understand what personal data we collect, why we collect it, how we use it, and what rights you may have in relation to that data.

By using our website or platform, you acknowledge that you have read this Privacy Policy.

 

2. WHO WE ARE

Instantlabour is a United Kingdom-based online platform that enables workers and employers to connect in relation to work opportunities through a digital marketplace environment.

For the purposes of applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, INSTANTLABOUR LIMITED acts as the data controller in respect of personal data processed through the website and platform.

This means that we are responsible for determining the purposes for which, and the manner in which, personal data is collected, used, and processed when you interact with the platform.

However, where users (including workers and employers) exchange personal data directly with each other outside the scope of our systems or beyond the functionality of the platform, such users may act as independent data controllers of that information, and Instantlabour will not be responsible for such processing.

If you have any questions about this Privacy Policy, how we process personal data, or if you wish to exercise any of your legal rights, you may contact us using the contact details provided above or via the Contact Us page on our website.

For data protection enquiries, you may contact us at: admin@instantlabour.co.uk with the subject line “Data Protection Request”.

 

3. SCOPE OF THIS POLICY

This Privacy Policy applies to all personal data collected, processed, or stored by Instantlabour in connection with your use of the website and platform.

This includes personal data collected through, but not limited to:

• use of our website and related digital services;
• user account registration and account management;
• worker profile creation, updates, and activity;
• employer profile creation, business information, and activity;
• job listings, applications, and related interactions;
• use of the Instant Labour feature, including direct searches and connections;
• subscription services, billing processes, and account payments;
• communications between users through the platform;
• communications between users and Instantlabour, including customer support and complaints handling;
• the use of cookies, analytics tools, and similar tracking technologies;
• technical and usage data generated through interaction with the platform.

This Privacy Policy does not generally apply to personal data that is exchanged directly between workers and employers outside the normal operation of the platform, including where users choose to share personal information privately following initial contact.

In such circumstances, the relevant users may act as independent data controllers, and Instantlabour does not control, monitor, or take responsibility for how that data is subsequently used, stored, or processed.

 

4. THE PERSONAL DATA WE COLLECT

The personal data we collect depends on how you use the platform and whether you register as a worker, employer, or website visitor.

4.1 Personal data collected from workers

We may collect and process the following personal data from workers:

• full name;
• username and account credentials;
• contact details;
• location information;
• national ID or other identification documents submitted for verification purposes;
• profile information, including categories, work history, qualifications, skills, experience, availability, and related content you choose to submit;
• communications and messages sent through the platform;
• records of applications, responses, and interactions with employers;
• technical information such as IP address, browser type, device information, login activity, and usage data.

4.2 Personal data collected from employers

We may collect and process the following personal data from employers:

• full name;
• username and account credentials;
• contact details;
• location information;
• national ID or other identification documents submitted for verification purposes;
• business name;
• business address;
• company number, where applicable;
• business type or business category;
• job listing details and related content;
• search activity and communications with workers;
• subscription, payment, billing, and transaction-related information;
• technical information such as IP address, browser type, device information, login activity, and usage data.

4.3 Personal data collected automatically

When you use our website, we may automatically collect certain information through cookies, logs, and similar technologies, including:

• IP address;
• browser type and version;
• device type;
• operating system;
• pages visited;
• time and date of visits;
• clickstream and navigation behaviour;
• session and authentication information;
• cookie identifiers and preference settings.

The ICO states that privacy notices should explain the categories of personal data collected and the purposes for which they are processed.

 

5. HOW WE COLLECT PERSONAL DATA

We collect personal data in a number of ways, including:

• directly from you when you create an account or fill out forms on the website;
• when you upload identification, profile information, or business information;
• when you post or apply for opportunities;
• when you subscribe to paid services;
• when you contact us or submit a complaint;
• when you communicate through the platform;
• automatically through cookies, server logs, analytics tools, and similar technologies;
• from service providers involved in payments, security, hosting, analytics, or support.

 

6. HOW WE USE PERSONAL DATA

We use personal data to operate, manage, protect, and improve the platform. Depending on the circumstances, we may use personal data to:

• create, verify, and manage user accounts;
• provide access to the platform and its features;
• allow employers to post jobs and search for workers;
• allow workers to apply for jobs or accept opportunities;
• enable the Instant Labour feature and related search functions;
• review uploaded identification for internal platform-security purposes;
• determine whether a user appears to be a real person or legitimate business account rather than a bot, fake account, or obviously fraudulent profile;
• process and manage subscriptions and billing;
• communicate with users about accounts, subscriptions, updates, support, or service issues;
• monitor, maintain, and improve website functionality, security, and performance;
• prevent fraud, misuse, spam, abuse, or other harmful activity;
• investigate complaints, disputes involving the platform itself, or suspected breaches of our terms;
• comply with legal and regulatory obligations;
• establish, exercise, or defend legal claims.

 

7. VERIFIED AND UNVERIFIED STATUS

Where a user submits requested identification or related information, we may apply a “Verified” status to that account.

A “Verified” badge means only that the user has submitted identification or requested information to the platform for internal platform-security and user-authentication purposes. It is intended to help us determine whether a user appears to be a genuine individual or business account and not an obvious bot, fake account, or fraudulent profile.

A Verified badge does not mean that we have:

• carried out a criminal records check;
• carried out a DBS check;
• verified professional licences, qualifications, references, experience, or employment history;
• confirmed legal right to work;
• endorsed or guaranteed the user;
• completed a full background investigation.

An “Unverified” status means that requested identification or related information has not been submitted to the platform.

This distinction is important and is reflected consistently in the way we process and describe identification data. Your outline already captured this point clearly.

 

8. IDENTIFICATION DOCUMENTS

Where you upload national ID or other identification documents:

• we collect that information for internal platform-security, anti-fraud, and user-authentication purposes;
• we may use it to assess whether the account appears to belong to a real person or legitimate business account;
• we do not treat the upload itself as a guarantee that all underlying information has been independently validated;
• we do not use the upload, by itself, as proof that a person is legally permitted to work, is qualified for a role, or has passed criminal, DBS, or safeguarding checks, unless we expressly state otherwise.

If uploaded identification were ever used to infer or process special category data or other sensitive information, additional legal requirements could apply under UK GDPR. The ICO explains that special category data requires extra protection and, where processed, an additional Article 9 condition.

We do not intentionally collect or process special category data (such as data revealing racial or ethnic origin, religious beliefs, or health information) unless required by law or voluntarily provided. Where such data is inadvertently included in identification documents or other submissions, it is not used for any purpose other than verification and security, and is handled with appropriate safeguards in accordance with the UK GDPR.

 

9. OUR LAWFUL BASES FOR PROCESSING

Under UK GDPR, we must identify a lawful basis for the processing we carry out. Depending on the activity, we rely on one or more of the following:

 

9.1 Contract

We process personal data where necessary to perform our contract with you or to take steps at your request before entering into a contract, including:

• creating and maintaining your account;
• providing platform functionality;
• enabling job posting, searching, applying, and communication features;
• administering subscriptions and account access.

 

9.2 Legitimate Interests

We may process personal data where it is reasonably necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms. These interests include:

• operating and improving the platform;
• keeping the platform secure;
• preventing fraud, fake accounts, and misuse;
• handling internal administration;
• investigating complaints and breaches of our terms;
• defending legal claims.

9.3 Legal Obligation

We may process personal data where necessary to comply with a legal or regulatory obligation, including responding to lawful requests from courts, regulators, or law enforcement authorities.

9.4 Consent

Where required by law, we rely on consent, such as for certain non-essential cookies or optional communications. The ICO says organisations should identify lawful bases before they start using personal data and explain them clearly in the privacy notice.

 

10. WHO WE SHARE PERSONAL DATA WITH

We may share personal data where necessary with:

• payment processors and billing providers;
• website hosting providers;
• cloud infrastructure providers;
• platform support and customer service providers;
• analytics and technical service providers;
• fraud prevention and security providers;
• professional advisers, including legal, compliance, insurance, or accounting advisers;
• regulators, courts, law enforcement bodies, or government authorities where required by law or where necessary to protect our legal rights.

We do not sell personal data to third parties.

Where we use third-party service providers, we expect them to process personal data only on appropriate instructions and with appropriate safeguards.

The ICO’s data-sharing guidance says you must identify a lawful basis before sharing personal data.

 

11. USER-TO-USER DATA SHARING

Instantlabour is a neutral platform that facilitates contact between workers and employers. We do not act as a broker of private documents, guarantees, or legal assurances between users beyond the ordinary operation of the platform.

Once users connect, they may choose to share information with each other. Any personal data that a worker or employer voluntarily shares directly with another user is generally shared at that user’s own discretion and responsibility. 

Depending on how the Platform is used, certain personal data may be visible to other users as part of core functionality. For example:
worker profile information may be visible to employers when profiles are made searchable or when a worker applies for a role;
employer profile or business information may be visible to workers in connection with job listings or communications;
usernames, profile details, and messages may be shared between users when they interact through the Platform.
Users should only include information in their profiles or communications that they are comfortable sharing with other users.
Instantlabour does not control how other users use personal data once it has been shared with them through the Platform.

 

12. RIGHT-TO-WORK, DBS, AND SAFEGUARDING CHECKS

Instantlabour does not carry out right-to-work checks, DBS checks, safeguarding checks, or similar employment screening on behalf of employers unless expressly stated otherwise.

Employers are responsible for conducting any checks required by law before engaging a worker. UK Home Office guidance states that employers must carry out right-to-work checks on people before employing them.

 

13. RETENTION OF PERSONAL DATA

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• account creation and management;
• platform operation;
• fraud prevention and security monitoring;
• customer support and complaint handling;
• compliance with legal obligations;
• resolving disputes;
• establishing, exercising, or defending legal claims.

Where we cannot identify an exact retention period in advance, we apply retention criteria based on:

• the nature of the data;
• the purpose for which it was collected;
• whether the account remains active;
• legal, tax, accounting, or regulatory requirements;
• the need to preserve evidence relating to disputes, fraud, or misuse.

The ICO says that if you do not have a specific retention period, you should explain the criteria you use to decide how long information is kept.

By way of example:
account information may be retained while your account remains active and for a reasonable period thereafter;
identification and verification data may be retained for a limited period for fraud prevention and security purposes;
certain records may be retained longer where required for legal, regulatory, tax, or dispute resolution purposes.

 

14. INTERNATIONAL TRANSFERS

Instantlabour may use third-party service providers, infrastructure, or systems that are located within or outside the United Kingdom.

Where personal data is transferred outside the United Kingdom, we will ensure that such transfers are carried out in accordance with applicable data protection laws, including the UK GDPR.

This may include implementing appropriate safeguards, such as:

• transferring data to countries that have been deemed to provide an adequate level of protection by the UK authorities;
• entering into legally approved data transfer mechanisms, such as standard contractual clauses or equivalent safeguards; or
• relying on other lawful transfer mechanisms permitted under applicable law.

We take reasonable steps to ensure that any personal data transferred internationally remains protected and is handled in a manner consistent with this Privacy Policy.

 

15. SECURITY

We implement appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or unauthorised access.

These measures may include, but are not limited to:

• access controls and permission management;
• secure authentication procedures;
• encryption or pseudonymisation where appropriate;
• system monitoring and logging;
• secure hosting environments;
• regular security reviews and updates;
• vetting and management of third-party service providers.

While we take reasonable steps to safeguard personal data, no internet-based system or method of electronic storage is entirely secure. Accordingly, we cannot guarantee absolute security.

Users are also responsible for maintaining the confidentiality of their account credentials and for taking reasonable precautions to protect their personal information when using the platform.

 

16. YOUR RIGHTS

Subject to applicable law, you may have the following rights in relation to your personal data:

• the right to request access to your personal data;
• the right to request correction of inaccurate or incomplete personal data;
• the right to request erasure in certain circumstances;
• the right to request restriction of processing in certain circumstances;
• the right to object to certain processing carried out on legitimate interests grounds;
• the right to data portability where applicable;
• the right to withdraw consent where processing is based on consent.

The ICO states that privacy notices should tell people which rights they have in relation to the organisation’s use of personal data.

To exercise your rights, please contact us using the contact details provided in this Privacy Policy.

16A. AUTOMATED DECISION-MAKING
Instantlabour does not currently use automated decision-making or profiling that produces legal effects or similarly significant effects on users within the meaning of the UK GDPR.
If this changes, we will update this Privacy Policy accordingly and, where required, inform users

 

17. COMPLAINTS

If you have any questions, concerns, or complaints about how we handle personal data, please contact us first through our Contact Us page or using the contact details above.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been infringed. The ICO guidance says privacy notices should explain how individuals can complain if they have concerns about the way their information is being used.

18. COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies on our website for purposes such as:

• enabling essential website functions;
• keeping the platform secure;
• remembering user preferences;
• understanding how visitors use the website;
• improving functionality and performance.

Under PECR, organisations must clearly explain what cookies do and why they are used, and must obtain consent for non-essential cookies. Strictly necessary cookies may be used without consent where they are essential to provide an online service requested by the user.

Please refer to our Cookie Policy for more detailed information.

 

19. CHILDREN

The platform is intended for adults and is not directed to children. Users must be at least 18 years old to use the platform. We do not knowingly collect personal data from children through the platform.

 

20. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect legal, regulatory, operational, or platform changes. The latest version published on the website will apply from its stated effective date.

Where appropriate, we may notify users of material changes through the website, by account notice, or by other appropriate means.

 

21. CONTACT

If you have any questions about this Privacy Policy or how we handle your data, or if you wish to exercise your data protection rights, you may contact us via our Contact Us page or using the details below:

Instantlabour is operated by: INSTANTLABOUR LIMITED

Registered Address: Flat 69 St Peter's Court High Street, Chalfont St. Peter, Gerrards Cross, England, SL9 9QH

Data Protection Contact: admin@instantlabour.co.uk
General Contact: admin@instantlabour.co.uk

 

COOKIE POLICY

Effective Date: 08/04/2026

Website: Instantlabour.co.uk

Controller: INSTANTLABOUR LIMITED (“Instantlabour”, “we”, “us”, “our”)

 

1. INTRODUCTION

This Cookie Policy explains how Instantlabour uses cookies and similar technologies on its website and platform. It describes what cookies are, why we use them, the types of cookies we may use, and the choices available to users in relation to those technologies.

We are committed to being transparent about the technologies used on our website and to handling cookie-related choices in accordance with applicable United Kingdom laws and guidance, including the Privacy and Electronic Communications Regulations 2003 (“PECR”) and, where relevant, the UK GDPR. Under those rules, organisations must provide clear and comprehensive information about cookies and must obtain valid consent before using non-essential cookies unless an exception applies.

By continuing to use the website after making your cookie choices, you acknowledge that you have read this Cookie Policy.

 

2. WHAT ARE COOKIES?

Cookies are small text files or similar technologies that are stored on, or accessed from, a user’s device when they visit a website or use an online service. Cookies are widely used to help websites function properly, improve user experience, remember preferences, support security, and collect information about how a website is used.

The rules are not limited only to traditional browser cookies. They can also apply to similar technologies used to store or access information on a device.

 

3. WHY WE USE COOKIES

We may use cookies and similar technologies for a range of legitimate operational purposes, including to:

a. enable essential website and platform functions;
b. support account login and session management;
c. maintain platform security and help detect fraud or misuse;
d. remember user settings and preferences;
e. understand how visitors use the website and platform;
f. improve website functionality, performance, and usability;
g. measure traffic and usage patterns;
h. support embedded content or third-party service integrations where relevant.

Some cookies are necessary for core site functionality, while others are optional and will only be used where the law permits and, where required, after obtaining the user’s consent. Under ICO guidance, non-essential cookies generally require prior consent, while certain strictly necessary uses may fall within an exception.

 

4. TYPES OF COOKIES WE MAY USE

4.1 Strictly Necessary Cookies

Strictly necessary cookies are essential for the operation of the website or platform and enable core features such as page navigation, account login, session continuity, security controls, fraud prevention, and access to secure areas.

These cookies do not usually require consent where they are genuinely necessary to provide an online service requested by the user or where another legal exception applies. However, we still provide information about them in the interests of transparency.

4.2 Functional Cookies

Functional cookies help the website remember choices you make, such as saved settings, preferences, or interface customisation, in order to improve your experience.

Depending on what they do, these cookies may be treated as non-essential and may therefore require consent before being placed on your device.

4.3 Analytics Cookies

Analytics cookies help us understand how visitors interact with the website, such as which pages are visited, how users move around the site, and whether any technical problems arise. This information helps us improve performance, content, navigation, and user experience.

Where analytics cookies are not strictly necessary, we will seek consent before using them. The ICO notes that if consent is required for cookies, it must meet the UK GDPR standard.

4.4 Performance Cookies

Performance cookies may be used to monitor how the website operates, identify errors, and help us maintain or enhance the reliability and effectiveness of the platform.

Where these cookies are not strictly necessary, they will only be used with appropriate consent.

4.5 Third-Party Cookies

Some pages or features may involve third-party providers, integrations, or embedded services. These third parties may place cookies or similar technologies through our website, subject to their own policies and controls.

Where required by law, such cookies will only be activated after the user has provided valid consent. We encourage users to review the relevant third-party privacy and cookie information where appropriate.

 

5. CONSENT

Where required by applicable law, we will request your consent before placing or activating non-essential cookies or similar technologies on your device.

Any consent requested by us is intended to meet the applicable legal standard. This means that consent should be freely given, specific, informed, and given through a clear affirmative action. Users should be able to make a real choice. The ICO has also made clear that non-essential cookies should not be set before consent is obtained, and that users should be able to refuse non-essential cookies as easily as they can accept them.

Where we rely on consent:

• non-essential cookies will not be placed before consent is given;
• users may accept or reject non-essential cookies through our cookie controls, where available;
• users may be able to change their choices later.

 

6. MANAGING COOKIE PREFERENCES

Users can manage their cookie preferences through the cookie banner or cookie settings tool made available on the website, where applicable.

In addition, most web browsers allow users to control cookies through browser settings, including by blocking, deleting, or disabling cookies. Please note, however, that disabling certain cookies may affect the availability, functionality, or performance of parts of the website or platform.

Users who choose to reject certain optional cookies may still be able to access the website, although some non-essential features or personalised settings may not function as intended. ICO guidance states that users should still be able to access a website if they do not consent to non-essential cookies.

 

7. INFORMATION WE PROVIDE ABOUT COOKIES

We aim to provide clear and comprehensive information about the cookies and similar technologies used on our website, including what they do and why they are used.

Where appropriate, our cookie banner, cookie settings tool, and this Cookie Policy work together to provide that information. The ICO says cookie information should be easy to access, easy to understand, and not hidden in a place users are unlikely to read.

 

8. THIRD-PARTY SERVICES AND TECHNOLOGIES

We may use third-party providers for services such as hosting, analytics, fraud prevention, or embedded content. These providers may use cookies or similar technologies in connection with the services they perform for us or through features made available on the website.

Where those technologies are non-essential, we will seek consent where required before enabling them. We may also update this Cookie Policy from time to time to reflect changes in the third-party tools or services used on the website.

 

9. RELATIONSHIP WITH OUR PRIVACY POLICY

This Cookie Policy should be read together with our Privacy Policy, which explains how we process personal data more generally, including any personal data that may be collected through cookies or similar technologies.

Where cookies involve the processing of personal data, we will handle that information in accordance with applicable data protection law and our Privacy Policy. PECR and UK GDPR operate alongside each other in this area.

 

10. CHANGES TO THIS COOKIE POLICY

We may update this Cookie Policy from time to time to reflect changes in law, regulatory guidance, technology, website functionality, or our use of cookies and similar technologies.

Any updated version will be posted on the website with a revised effective date. Where appropriate, we may also bring material changes to users’ attention through the website or by other suitable means.

 

11. CONTACT

If you have any questions about this Cookie Policy or our use of cookies, you may contact us via our Contact Us page or using the details below:

Instantlabour is operated by: INSTANTLABOUR LIMITED

Registered Address:Flat 69 St Peter's Court High Street, Chalfont St. Peter, Gerrards Cross, England, SL9 9QH
Contact: admin@instantlabour.co.uk